Cross-departmental cooperation starts before it is needed
Cross-departmental cooperation starts before it is needed — what studies show, and what they do not show.
The research
Tsai & Ghoshal (1998, Academy of Management Journal) show that trust between units facilitates resource exchange and value creation.
The limitation
Study of a multinational group, self-reported measures.
The nuance
People do not ask a department they do not know for a favour: the relationship precedes the request. (our executive and employee training programmes)
Practical implication, testable in Lugano
Organise a quarterly meeting for mutual introductions between two departments expected to cooperate. To go further: explore the Complex Management training in Lugano in the canton of Ticino, or browse our executive and employee training programmes in Switzerland.
In pictures: Complex Management in Lugano
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