Managerial Consistency Shows in the Details

Managerial consistency shows in the details — what the studies show, and what they do not.

The Research

Simons (2002, Harvard Business Review) shows that perceived behavioral integrity — alignment between words and actions — predicts trust and outcomes.

The Limitation

Hospitality studies, perception measures.

The Nuance

Employees compare what managers say with everyday micro-decisions, not with major announcements. (our executive and employee training programmes)

Practical Implication, Testable in Fribourg

Record every promise made to the team over one week and check that it is kept. To go further: explore the Frontline Management training in Fribourg in the canton of Fribourg, or browse our executive and employee training programmes in Switzerland.

In pictures: Frontline Management in Fribourg

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