SHR — Swiss Human Resources
Research 2026-01-12 Client Reception Lausanne

Customer waiting and service perception

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Customer waiting and service perception — SHR, Lausanne
Customer waiting and service perception — SHR, Lausanne

Customer waiting and service perception — what studies show, and what they don't.

The research

Study: Maister (1985, Waiting Lines)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Customer waiting and service perception — SHR, Lausanne — Vaud
Customer waiting and service perception — SHR, Lausanne — Vaud

Practical check in Lausanne

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lausanne in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lausanne

Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — on the ground
Client Reception training in Lausanne — on the ground

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