How to handle an angry client at reception?
How to handle an angry client at reception? — what studies show, and what they don't.
The research
Study: Littérature sur la récupération de service
The limit
Single context; replicate before generalising. (our executive and employee training programmes)
Practical check in Fribourg
Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Fribourg, or browse our executive and employee training programmes in Switzerland.
In pictures: Client Reception in Fribourg
- client reception
- Fribourg
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