{
  "title": "In Zurich, is role clarity enough when priorities conflict?",
  "url": "https://www.shr.swiss/blog/zurich-clarifier-les-roles-face-aux-priorites-contradictoires-en",
  "language": "en",
  "datePublished": "2025-03-23",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A clearly described responsibility does not make competing demands compatible. Research distinguishes two problems that frontline management often treats as one.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "John R."
    },
    {
      "heading": "Two difficulties, not necessarily the same remedy",
      "point": "Susan E."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that a more detailed job description is enough to improve the situation."
    },
    {
      "heading": "What the evidence and current practice cannot establish",
      "point": "These studies do not constitute an intervention trial with Zurich teams, and a substantial share of the evidence reviewed relies on questionnaires and cross-sectional associations."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "Within SHR — Swiss Human Resources’ « Management de proximité » programme, one possible exercise is to keep an anonymised log of incompatible requests in a Zurich team for two weeks, excluding client data and sensitive information."
    }
  ],
  "sources": [
    {
      "authors": "Lirtzman",
      "year": "1970",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Schuler",
      "year": "1985",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 447,
  "image": "https://www.shr.swiss/img/blog-Training-Frontline-Management-Zurich-zurich-clarifier-les-roles-face-aux-priorites-contradictoires-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/zurich-clarifier-les-roles-face-aux-priorites-contradictoires",
    "en": "https://www.shr.swiss/blog/zurich-clarifier-les-roles-face-aux-priorites-contradictoires-en",
    "de": "https://www.shr.swiss/blog/zurich-clarifier-les-roles-face-aux-priorites-contradictoires-de",
    "it": "https://www.shr.swiss/blog/zurich-clarifier-les-roles-face-aux-priorites-contradictoires-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-management-de-proximite-zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}