{
  "title": "Supporting an employee: should help be visible?",
  "url": "https://www.shr.swiss/blog/soutenir-un-collaborateur-sans-le-mettre-en-difficulte-en",
  "language": "en",
  "datePublished": "2025-05-15",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Well-intentioned help does not necessarily bring relief to its recipient. Research suggests distinguishing the support provided from the experience it creates.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Niall Bolger, Adam Zuckerman and Ronald C."
    },
    {
      "heading": "The possible cost of overly explicit help",
      "point": "Niall Bolger and David Amarel (2007, Journal of Personality and Social Psychology) provided experimental evidence that the visibility of support can alter its effects on adjustment to stress."
    },
    {
      "heading": "The premature conclusion",
      "point": "It might follow that managers should always help without saying so; these studies do not justify that rule."
    },
    {
      "heading": "What the evidence does not allow us to transfer",
      "point": "A study of couples and experimental findings are not sufficient to establish the effectiveness of a practice within a hierarchical relationship."
    },
    {
      "heading": "A practical check in Berne",
      "point": "In a Berne-based team working in federal administration, public health, telecommunications or precision manufacturing, SHR could propose observing the help provided during a busy period, without changing safety rules or responsibilities."
    }
  ],
  "sources": [
    {
      "authors": "Kessler",
      "year": "2000",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Amarel",
      "year": "2007",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 427,
  "image": "https://www.shr.swiss/img/blog-Training-Emotional-Intelligence-Bern-soutenir-un-collaborateur-sans-le-mettre-en-difficulte-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/soutenir-un-collaborateur-sans-le-mettre-en-difficulte",
    "en": "https://www.shr.swiss/blog/soutenir-un-collaborateur-sans-le-mettre-en-difficulte-en",
    "de": "https://www.shr.swiss/blog/soutenir-un-collaborateur-sans-le-mettre-en-difficulte-de",
    "it": "https://www.shr.swiss/blog/soutenir-un-collaborateur-sans-le-mettre-en-difficulte-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-intelligence-emotionnelle-berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}