{
  "title": "Does forced smiling exhaust front-desk staff? — in the canton of Vaud",
  "url": "https://www.shr.swiss/blog/sourire-force-accueil-vevey-en",
  "language": "en",
  "datePublished": "2026-06-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Single context; replicate locally before generalising.",
  "section": "Research",
  "topic": "Client Reception",
  "place": {
    "name": "Vevey",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The research",
      "point": "Study: Grandey (2003, AMJ)."
    },
    {
      "heading": "The limit",
      "point": "Single context; replicate locally before generalising."
    },
    {
      "heading": "Practical check — in the canton of Vaud",
      "point": "Define one measurable indicator, test it for a month in your team, then compare."
    }
  ],
  "sources": [
    {
      "authors": "Grandey",
      "year": "2003",
      "source": "AMJ"
    }
  ],
  "wordCount": 67,
  "image": "https://www.shr.swiss/img/blog-Training-Client-Reception-Vevey-sourire-force-accueil-vevey-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/sourire-force-accueil-vevey",
    "en": "https://www.shr.swiss/blog/sourire-force-accueil-vevey-en",
    "de": "https://www.shr.swiss/blog/sourire-force-accueil-vevey-de",
    "it": "https://www.shr.swiss/blog/sourire-force-accueil-vevey-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-accueil-client-vevey",
    "city": "https://www.shr.swiss/formations-ville/vevey",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}