{
  "title": "Collective silence: when a missing response becomes a management issue",
  "url": "https://www.shr.swiss/blog/silence-collectif-quand-absence-de-reponse-devient-exclusion-en",
  "language": "en",
  "datePublished": "2024-09-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Receiving no response can feel like being excluded. Research suggests taking that experience seriously without treating every silence as exclusion.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Kipling D."
    },
    {
      "heading": "A subjective experience that cannot be dismissed as oversensitivity",
      "point": "Naomi I."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that every unanswered message constitutes a form of ostracism."
    },
    {
      "heading": "What these data cannot settle",
      "point": "An experimental game reproduces neither hierarchical relationships nor a department’s relational history."
    },
    {
      "heading": "A practical check in Berne",
      "point": "As part of SHR’s [Emotional Intelligence](/formation-intelligence-emotionnelle-berne) programme, an exercise could be proposed in Berne within a federal administration unit, a public health team, a telecom operator or a precision engineering company: distinguish the observable fact, the emotion experienced and the intention attributed."
    }
  ],
  "sources": [
    {
      "authors": "Choi",
      "year": "2000",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Williams",
      "year": "2003",
      "source": "Science"
    }
  ],
  "wordCount": 404,
  "image": "https://www.shr.swiss/img/blog-Training-Emotional-Intelligence-Bern-silence-collectif-quand-absence-de-reponse-devient-exclusion-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/silence-collectif-quand-absence-de-reponse-devient-exclusion",
    "en": "https://www.shr.swiss/blog/silence-collectif-quand-absence-de-reponse-devient-exclusion-en",
    "de": "https://www.shr.swiss/blog/silence-collectif-quand-absence-de-reponse-devient-exclusion-de",
    "it": "https://www.shr.swiss/blog/silence-collectif-quand-absence-de-reponse-devient-exclusion-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-intelligence-emotionnelle-berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}