{
  "title": "Raising a problem: what managers make possible",
  "url": "https://www.shr.swiss/blog/signaler-un-probleme-ce-que-le-manager-rend-possible-en",
  "language": "en",
  "datePublished": "2025-11-05",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Inviting employees to speak up is not enough to bring difficulties to light. Research points to the perceived risk of speaking up and the manager's response.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) finds an association between team psychological safety and learning behaviours, including discussing mistakes and seeking help."
    },
    {
      "heading": "Openness is judged through behaviour",
      "point": "James R."
    },
    {
      "heading": "The hasty conclusion",
      "point": "One might infer that managers should welcome every suggestion and avoid any disagreement."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "These field studies are not randomised trials that isolate the effect of a particular way of responding."
    },
    {
      "heading": "A practical check in Sion",
      "point": "As an exercise in the « Management de proximité » programme, a team based in Sion could keep an anonymised log of reported difficulties and responses for four weeks, without replacing mandatory reporting procedures."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 423,
  "image": "https://www.shr.swiss/img/blog-Training-Frontline-Management-Sion-signaler-un-probleme-ce-que-le-manager-rend-possible-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/signaler-un-probleme-ce-que-le-manager-rend-possible",
    "en": "https://www.shr.swiss/blog/signaler-un-probleme-ce-que-le-manager-rend-possible-en",
    "de": "https://www.shr.swiss/blog/signaler-un-probleme-ce-que-le-manager-rend-possible-de",
    "it": "https://www.shr.swiss/blog/signaler-un-probleme-ce-que-le-manager-rend-possible-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}