{
  "title": "Speaking up about problems: what line managers can change",
  "url": "https://www.shr.swiss/blog/signaler-les-problemes-ce-que-le-manager-de-proximite-peut-changer-en",
  "language": "en",
  "datePublished": "2025-08-29",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Inviting employees to speak does not ensure that problems surface. Research directs attention to what managers make possible—and what their responses make risky.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy C."
    },
    {
      "heading": "Managerial openness beyond the invitation",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that an open-door policy is enough to bring problems to the surface."
    },
    {
      "heading": "What the evidence cannot establish",
      "point": "These field studies are not randomised trials demonstrating that a particular managerial response, on its own, causes more concerns to be raised."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "For SHR — Swiss Human Resources’ “Management de proximité” programme, one possible exercise is to track operational difficulties raised within a Zurich team over four weeks, without replacing regulatory reporting channels."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 429,
  "image": "https://www.shr.swiss/img/blog-Training-Frontline-Management-Zurich-signaler-les-problemes-ce-que-le-manager-de-proximite-peut-changer-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/signaler-les-problemes-ce-que-le-manager-de-proximite-peut-changer",
    "en": "https://www.shr.swiss/blog/signaler-les-problemes-ce-que-le-manager-de-proximite-peut-changer-en",
    "de": "https://www.shr.swiss/blog/signaler-les-problemes-ce-que-le-manager-de-proximite-peut-changer-de",
    "it": "https://www.shr.swiss/blog/signaler-les-problemes-ce-que-le-manager-de-proximite-peut-changer-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}