{
  "title": "Role Ambiguity: The Slow Poison of Matrix Organisations",
  "url": "https://www.shr.swiss/blog/roles-matrixiels-et-ambiguites-en",
  "language": "en",
  "datePublished": "2026-02-09",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An older study in an industrial context.",
  "section": "Research",
  "topic": "Complex Management",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Rizzo, House & Lirtzman (1970, Administrative Science Quarterly) link role ambiguity to tension and dissatisfaction.."
    },
    {
      "heading": "The Limitation",
      "point": "An older study in an industrial context.."
    },
    {
      "heading": "The Nuance",
      "point": "In a matrix organisation, ambiguity is compounded: two lines of roles can contradict each other."
    },
    {
      "heading": "A Practical Implication, Testable in Basel",
      "point": "Ask each employee working in a matrix organisation to write down who decides what on matters concerning them, and clarify the grey areas."
    }
  ],
  "sources": [
    {
      "authors": "Lirtzman",
      "year": "1970",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 109,
  "image": "https://www.shr.swiss/img/blog-Training-Complex-Management-Basel-roles-matrixiels-et-ambiguites-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/roles-matrixiels-et-ambiguites",
    "en": "https://www.shr.swiss/blog/roles-matrixiels-et-ambiguites-en",
    "de": "https://www.shr.swiss/blog/roles-matrixiels-et-ambiguites-de",
    "it": "https://www.shr.swiss/blog/roles-matrixiels-et-ambiguites-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-complexe/bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}