{
  "title": "Addressing Behaviour After a Conflict Without Reopening Wounds",
  "url": "https://www.shr.swiss/blog/recadrage-individuel-apres-un-conflit-en",
  "language": "en",
  "datePublished": "2026-01-20",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An older meta-analysis, varied contexts.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Kluger & DeNisi (1996, Psychological Bulletin) show that task-focused feedback improves performance, while person-focused feedback impairs it.."
    },
    {
      "heading": "The Limitation",
      "point": "An older meta-analysis, varied contexts.."
    },
    {
      "heading": "The Nuance",
      "point": "Addressing a specific behaviour tied to a date defuses tension; addressing “an attitude” reignites the conflict."
    },
    {
      "heading": "Practical Implication, Testable in Lugano",
      "point": "Prepare the corrective feedback with an observable fact, a date and a concrete expectation — nothing about personality."
    }
  ],
  "sources": [
    {
      "authors": "DeNisi",
      "year": "1996",
      "source": "Psychological Bulletin"
    }
  ],
  "wordCount": 106,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Lugano-recadrage-individuel-apres-un-conflit-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/recadrage-individuel-apres-un-conflit",
    "en": "https://www.shr.swiss/blog/recadrage-individuel-apres-un-conflit-en",
    "de": "https://www.shr.swiss/blog/recadrage-individuel-apres-un-conflit-de",
    "it": "https://www.shr.swiss/blog/recadrage-individuel-apres-un-conflit-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}