{
  "title": "Service recovery after an error",
  "url": "https://www.shr.swiss/blog/rattrapage-de-service-apres-une-erreur-en",
  "language": "en",
  "datePublished": "2023-11-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Single context; replicate before generalising.",
  "section": "Research",
  "topic": "Client Reception",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The research",
      "point": "Study: Tax et al."
    },
    {
      "heading": "The limit",
      "point": "Single context; replicate before generalising."
    },
    {
      "heading": "Practical check in Basel",
      "point": "Define one measurable indicator, test for a month, compare."
    }
  ],
  "sources": [],
  "wordCount": 64,
  "image": "https://www.shr.swiss/img/blog-Training-Client-Reception-Basel-rattrapage-de-service-apres-une-erreur-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/rattrapage-de-service-apres-une-erreur",
    "en": "https://www.shr.swiss/blog/rattrapage-de-service-apres-une-erreur-en",
    "de": "https://www.shr.swiss/blog/rattrapage-de-service-apres-une-erreur-de",
    "it": "https://www.shr.swiss/blog/rattrapage-de-service-apres-une-erreur-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/accueil-client/bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}