{
  "title": "When a manager does not keep a promise: what needs clarifying?",
  "url": "https://www.shr.swiss/blog/promesse-non-tenue-manager-clarifier-zurich-en",
  "language": "en",
  "datePublished": "2025-05-22",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A possibility mentioned is not always a promise mutually understood. Research suggests examining that gap before concluding that trust has broken down.",
  "section": "Research",
  "topic": "Building an Effective Relationship with Your Manager",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Sandra Robinson and Denise Rousseau (1994, Journal of Organizational Behavior) studied perceived breaches of the psychological contract: the obligations employees believe were promised within the employment relationship."
    },
    {
      "heading": "From disappointed expectations to feeling betrayed",
      "point": "Elizabeth Wolfe Morrison and Sandra Robinson (1997, Academy of Management Review) propose a model distinguishing the perception of an unfulfilled commitment from the emotional response it can generate."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that employees simply need to document conversations more carefully."
    },
    {
      "heading": "What the evidence cannot guarantee",
      "point": "The first study examines perceptions within the employment relationship; it does not isolate a causal effect specific to promises made by an immediate manager."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "In Zurich's financial services, insurance, tech and European headquarters of international groups, a commitment mentioned by a manager may depend on funding or approval outside the team."
    }
  ],
  "sources": [
    {
      "authors": "Rousseau",
      "year": "1994",
      "source": "Journal of Organizational Behavior"
    },
    {
      "authors": "Robinson",
      "year": "1997",
      "source": "Academy of Management Review"
    }
  ],
  "wordCount": 402,
  "image": "https://www.shr.swiss/img/blog-Training-Building-An-Effective-Relationship-With-Your-Manager-Zurich-promesse-non-tenue-manager-clarifier-zurich-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/promesse-non-tenue-manager-clarifier-zurich",
    "en": "https://www.shr.swiss/blog/promesse-non-tenue-manager-clarifier-zurich-en",
    "de": "https://www.shr.swiss/blog/promesse-non-tenue-manager-clarifier-zurich-de",
    "it": "https://www.shr.swiss/blog/promesse-non-tenue-manager-clarifier-zurich-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-relation-avec-son-manager-zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}