{
  "title": "Conflicting priorities: what should your manager resolve?",
  "url": "https://www.shr.swiss/blog/priorites-contradictoires-faire-arbitrer-son-manager-en",
  "language": "en",
  "datePublished": "2026-03-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "When everything becomes a priority, better communication may not be enough. Research suggests distinguishing poorly defined expectations from genuinely incompatible demands.",
  "section": "Research",
  "topic": "Building an Effective Relationship with Your Manager",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Travis C."
    },
    {
      "heading": "Clarifying a request does not resolve an incompatibility",
      "point": "Susan E."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that an effective relationship requires a manager who sets every priority and removes all uncertainty."
    },
    {
      "heading": "What the evidence and everyday habits leave unresolved",
      "point": "These syntheses rely largely on correlational studies and on measures that vary in their implementation; they do not test a specific protocol for discussions with a manager."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "As part of SHR’s “Construire une relation efficace avec son manager” programme, an exercise suitable for a Zurich team is to record every instance of incompatible demands referred to the manager over two weeks."
    }
  ],
  "sources": [
    {
      "authors": "Collins",
      "year": "2000",
      "source": "Journal of Management"
    },
    {
      "authors": "Schuler",
      "year": "1985",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 421,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-03-07-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/priorites-contradictoires-faire-arbitrer-son-manager",
    "en": "https://www.shr.swiss/blog/priorites-contradictoires-faire-arbitrer-son-manager-en",
    "de": "https://www.shr.swiss/blog/priorites-contradictoires-faire-arbitrer-son-manager-de",
    "it": "https://www.shr.swiss/blog/priorites-contradictoires-faire-arbitrer-son-manager-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/relation-avec-son-manager/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}