{
  "title": "Role Clarity Prevents Workplace Conflicts",
  "url": "https://www.shr.swiss/blog/prevenir-les-conflits-par-la-clarte-des-roles-en",
  "language": "en",
  "datePublished": "2026-01-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An older study in the industrial sector.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Rizzo, House & Lirtzman (1970, Administrative Science Quarterly) show that role ambiguity generates tension and dissatisfaction.."
    },
    {
      "heading": "The Limitation",
      "point": "An older study in the industrial sector.."
    },
    {
      "heading": "The Nuance",
      "point": "Many interpersonal conflicts are actually conflicts over poorly defined areas of responsibility."
    },
    {
      "heading": "A Practical Implication to Test in Fribourg",
      "point": "Write down three exclusive responsibilities for each team member and have the person concerned confirm them."
    }
  ],
  "sources": [
    {
      "authors": "Lirtzman",
      "year": "1970",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 97,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Fribourg-prevenir-les-conflits-par-la-clarte-des-roles-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/prevenir-les-conflits-par-la-clarte-des-roles",
    "en": "https://www.shr.swiss/blog/prevenir-les-conflits-par-la-clarte-des-roles-en",
    "de": "https://www.shr.swiss/blog/prevenir-les-conflits-par-la-clarte-des-roles-de",
    "it": "https://www.shr.swiss/blog/prevenir-les-conflits-par-la-clarte-des-roles-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}