{
  "title": "Cross-training: should team members learn their colleagues' jobs?",
  "url": "https://www.shr.swiss/blog/polyvalence-equipe-preparer-les-relais-a-geneve-en",
  "language": "en",
  "datePublished": "2025-09-06",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Preparing people to cover for colleagues does not mean making everyone interchangeable. Research instead suggests distinguishing an understanding of another role from the ability to take it over.",
  "section": "Research",
  "topic": "Team Performance",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Michelle A."
    },
    {
      "heading": "Understanding other roles is not always enough",
      "point": "Michelle A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that every member should be able to perform every role."
    },
    {
      "heading": "What the evidence does not guarantee",
      "point": "These experimental studies concern bounded tasks and environments; their applicability to an established professional team still needs to be tested."
    },
    {
      "heading": "A practical check in Genève",
      "point": "Within SHR's « Performance d'équipe » programme, one possible check is to select a critical handover and test it using a fictional case, before and after cross-role familiarisation."
    }
  ],
  "sources": [
    {
      "authors": "Zaccaro",
      "year": "2002",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Mathieu",
      "year": "2000",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 420,
  "image": "https://www.shr.swiss/img/blog-Training-Team-Performance-Geneva-polyvalence-equipe-preparer-les-relais-a-geneve-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/polyvalence-equipe-preparer-les-relais-a-geneve",
    "en": "https://www.shr.swiss/blog/polyvalence-equipe-preparer-les-relais-a-geneve-en",
    "de": "https://www.shr.swiss/blog/polyvalence-equipe-preparer-les-relais-a-geneve-de",
    "it": "https://www.shr.swiss/blog/polyvalence-equipe-preparer-les-relais-a-geneve-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/performance-equipe/geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}