{
  "title": "Team performance: do we really know who knows what?",
  "url": "https://www.shr.swiss/blog/performance-equipe-savoir-qui-sait-quoi-en",
  "language": "en",
  "datePublished": "2026-01-08",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Bringing specialists together does not guarantee that their expertise will be used when it is needed. Research invites us to examine how a team identifies and draws on its capabilities.",
  "section": "Research",
  "topic": "Team Performance",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Kyle Lewis (2003, Journal of Applied Psychology) developed and validated a field measure of transactive memory systems, encompassing knowledge specialisation, colleagues' perceived credibility and coordination."
    },
    {
      "heading": "The mechanism: learning how to draw on others",
      "point": "Diane Wei Liang, Richard Moreland and Linda Argote (1995, Personality and Social Psychology Bulletin) compared groups whose members had trained together or separately on an assembly task."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that an expert directory is enough to improve performance."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "An experiment involving an assembly task reproduces neither the uncertainty of a financial decision nor the constraints of an international negotiation."
    },
    {
      "heading": "A practical check in Genève",
      "point": "Within SHR's « Performance d'équipe » programme, a local team in private banking, an international organisation, luxury watchmaking or commodities trading could test the following approach: select a recurring category of requests requiring internal expertise."
    }
  ],
  "sources": [
    {
      "authors": "Lewis",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Argote",
      "year": "1995",
      "source": "Personality and Social Psychology Bulletin"
    }
  ],
  "wordCount": 396,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-01-08-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/performance-equipe-savoir-qui-sait-quoi",
    "en": "https://www.shr.swiss/blog/performance-equipe-savoir-qui-sait-quoi-en",
    "de": "https://www.shr.swiss/blog/performance-equipe-savoir-qui-sait-quoi-de",
    "it": "https://www.shr.swiss/blog/performance-equipe-savoir-qui-sait-quoi-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/performance-equipe/geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}