{
  "title": "Does a team that reports more errors perform worse?",
  "url": "https://www.shr.swiss/blog/performance-equipe-plus-erreurs-signalees-moins-efficacite-lugano-en",
  "language": "en",
  "datePublished": "2025-04-22",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "The number of reported errors may seem like a straightforward performance indicator. Yet it also measures a team’s ability to make its difficulties visible.",
  "section": "Research",
  "topic": "Team Performance",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1996, The Journal of Applied Behavioral Science) examines the detection and correction of errors in hospital teams."
    },
    {
      "heading": "The mechanism: managing errors, not just preventing them",
      "point": "Cathy van Dyck, Michael Frese, Markus Baer and Sabine Sonnentag (2005, Journal of Applied Psychology) find a positive association between error management culture and performance in two organisational studies."
    },
    {
      "heading": "The premature conclusion",
      "point": "It is tempting to conclude that a team reporting more errors must be functioning better."
    },
    {
      "heading": "What the evidence cannot decide",
      "point": "Hospital research and associations observed at organisational level do not demonstrate that a reporting system will, by itself, improve every team’s performance."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "As part of the “[Team Performance](/formation-performance-equipe-lugano)” programme, SHR can propose a four-week test for an Italian-speaking team in Lugano: track a specific category of errors and check whether corrections hold over time."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1996",
      "source": "The Journal of Applied Behavioral Science"
    },
    {
      "authors": "Sonnentag",
      "year": "2005",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 428,
  "image": "https://www.shr.swiss/img/blog-Training-Team-Performance-Lugano-performance-equipe-plus-erreurs-signalees-moins-efficacite-lugano-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/performance-equipe-plus-erreurs-signalees-moins-efficacite-lugano",
    "en": "https://www.shr.swiss/blog/performance-equipe-plus-erreurs-signalees-moins-efficacite-lugano-en",
    "de": "https://www.shr.swiss/blog/performance-equipe-plus-erreurs-signalees-moins-efficacite-lugano-de",
    "it": "https://www.shr.swiss/blog/performance-equipe-plus-erreurs-signalees-moins-efficacite-lugano-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-performance-equipe-lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}