{
  "title": "Internal Mediation: Conditions for Success",
  "url": "https://www.shr.swiss/blog/mediation-interne-et-resolution-des-conflits-en",
  "language": "en",
  "datePublished": "2026-01-16",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A review of practices, few controlled trials.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Goldman et al."
    },
    {
      "heading": "The Limitation",
      "point": "A review of practices, few controlled trials.."
    },
    {
      "heading": "The Nuance",
      "point": "A manager with line authority over both parties cannot be a neutral mediator."
    },
    {
      "heading": "Practical Implication, Verifiable in Zurich",
      "point": "Identify a neutral person accepted by both parties before any internal mediation."
    }
  ],
  "sources": [],
  "wordCount": 99,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Zurich-mediation-interne-et-resolution-des-conflits-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/mediation-interne-et-resolution-des-conflits",
    "en": "https://www.shr.swiss/blog/mediation-interne-et-resolution-des-conflits-en",
    "de": "https://www.shr.swiss/blog/mediation-interne-et-resolution-des-conflits-de",
    "it": "https://www.shr.swiss/blog/mediation-interne-et-resolution-des-conflits-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}