{
  "title": "In Zurich, is an open door enough to get problems reported?",
  "url": "https://www.shr.swiss/blog/management-proximite-zurich-faire-remonter-les-problemes-en",
  "language": "en",
  "datePublished": "2025-08-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Inviting employees to speak up does not guarantee that problems will surface. Research points to the perceived risk of speaking up and the way managers receive uncomfortable information.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) identifies an association between team psychological safety and learning behaviours, including discussing mistakes and seeking help."
    },
    {
      "heading": "Managerial openness beyond the declaration",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that a good manager must welcome every proposal and avoid disagreement."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These field studies are not randomised trials of a management method in Zurich businesses."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "To put SHR’s “Management de proximité” programme into practice, a Zurich team could test a four-week tracking process for reported difficulties, without replacing mandatory compliance or whistleblowing channels."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 418,
  "image": "https://www.shr.swiss/img/blog-Training-Frontline-Management-Zurich-management-proximite-zurich-faire-remonter-les-problemes-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/management-proximite-zurich-faire-remonter-les-problemes",
    "en": "https://www.shr.swiss/blog/management-proximite-zurich-faire-remonter-les-problemes-en",
    "de": "https://www.shr.swiss/blog/management-proximite-zurich-faire-remonter-les-problemes-de",
    "it": "https://www.shr.swiss/blog/management-proximite-zurich-faire-remonter-les-problemes-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}