{
  "title": "Raising a problem: what managerial openness actually changes",
  "url": "https://www.shr.swiss/blog/management-proximite-signaler-probleme-sans-risque-en",
  "language": "en",
  "datePublished": "2025-10-08",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Inviting employees to speak up is not enough to bring difficulties to light. Research points instead to perceived risk and the manager’s response.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) identifies an association between team psychological safety and learning behaviours."
    },
    {
      "heading": "Openness is judged through interactions",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that a good manager must endorse every concern or eliminate all confrontation."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These field studies do not demonstrate that a welcoming phrase alone will produce more useful reports across all sectors."
    },
    {
      "heading": "A practical check in Sion",
      "point": "In Sion and its surrounding economic area, an exercise proposed within the “Management de proximité” programme would track concerns raised about matters such as a hydropower maintenance instruction, a healthcare handover, a vineyard operation or guest reception in Alpine tourism."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 394,
  "image": "https://www.shr.swiss/img/blog-Training-Frontline-Management-Sion-management-proximite-signaler-probleme-sans-risque-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/management-proximite-signaler-probleme-sans-risque",
    "en": "https://www.shr.swiss/blog/management-proximite-signaler-probleme-sans-risque-en",
    "de": "https://www.shr.swiss/blog/management-proximite-signaler-probleme-sans-risque-de",
    "it": "https://www.shr.swiss/blog/management-proximite-signaler-probleme-sans-risque-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}