{
  "title": "From the inside: case study: transforming a team's frontline management in Zurich",
  "url": "https://www.shr.swiss/blog/management-de-proximite-zurich-cas-pratique-en",
  "language": "en",
  "datePublished": "2026-03-13",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An anonymised engagement with a team based in Zurich — starting point, programme deployed, six-month results.",
  "section": "Case study",
  "topic": "Frontline Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "Starting point",
      "point": "The team posted strong operational numbers but suffered rising turnover and a tense climate."
    },
    {
      "heading": "Diagnosis in 5 interviews",
      "point": "Five one-hour interviews are enough to map a system."
    },
    {
      "heading": "The programme deployed",
      "point": "Three training days three weeks apart, framed by six individual coaching sessions and two team workshops."
    },
    {
      "heading": "Resistance encountered",
      "point": "Two profiles resist: those who think they don't need it (the \"veterans\"), and those afraid of being exposed (the \"newcomers\")."
    },
    {
      "heading": "Six-month results",
      "point": "Turnover divided by 2.3."
    },
    {
      "heading": "A closing note, without ceremony",
      "point": "People often ask us where to start."
    }
  ],
  "sources": [],
  "wordCount": 296,
  "image": "https://www.shr.swiss/img/blog-formation-management-de-proximite-zurich-cas-pratique-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/management-de-proximite-zurich-cas-pratique",
    "en": "https://www.shr.swiss/blog/management-de-proximite-zurich-cas-pratique-en",
    "de": "https://www.shr.swiss/blog/management-de-proximite-zurich-cas-pratique-de"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}