{
  "title": "In Lugano, what is feedback worth when bonuses contradict it?",
  "url": "https://www.shr.swiss/blog/lugano-feedback-prime-criteres-travail-en",
  "language": "en",
  "datePublished": "2025-08-17",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A manager may ask for more cooperation while rewarding individual results alone. Research on incentives sheds light on this contradiction without providing a script for feedback conversations.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Steven Kerr (1975, Academy of Management Journal) analyses situations in which rewarded behaviours differ from those an organisation claims to want."
    },
    {
      "heading": "The mechanism: shifting effort towards what counts",
      "point": "Bengt Holmström and Paul Milgrom (1991, Journal of Law, Economics, & Organization) develop a theoretical model in which an employee allocates effort across tasks that differ in how readily they can be measured."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that every behaviour requested in a feedback conversation should be rewarded financially."
    },
    {
      "heading": "What these studies cannot establish",
      "point": "Neither article directly compares feedback conversations with and without a bonus link, and neither examines businesses in Lugano."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "As part of SHR's « L'art du feedback » programme, a Lugano team could spend one month reviewing actions agreed in feedback conversations against written bonus or appraisal criteria."
    }
  ],
  "sources": [
    {
      "authors": "Kerr",
      "year": "1975",
      "source": "Academy of Management Journal"
    },
    {
      "authors": "Milgrom",
      "year": "1991",
      "source": "Journal of Law, Economics, & Organization"
    }
  ],
  "wordCount": 431,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Lugano-lugano-feedback-prime-criteres-travail-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/lugano-feedback-prime-criteres-travail",
    "en": "https://www.shr.swiss/blog/lugano-feedback-prime-criteres-travail-en",
    "de": "https://www.shr.swiss/blog/lugano-feedback-prime-criteres-travail-de",
    "it": "https://www.shr.swiss/blog/lugano-feedback-prime-criteres-travail-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/art-du-feedback/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}