{
  "title": "Que juge un client dans un service ?",
  "url": "https://www.shr.swiss/blog/les-dimensions-de-la-qualite-de-service",
  "language": "fr",
  "datePublished": "2025-05-11",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Échelle discutée.",
  "section": "Recherche",
  "topic": "Accueil client",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "La recherche",
      "point": "A."
    },
    {
      "heading": "La limite",
      "point": "Échelle discutée.."
    },
    {
      "heading": "La nuance",
      "point": "Les dimensions varient selon le secteur."
    },
    {
      "heading": "Implication pratique, vérifiable à Lausanne",
      "point": "Lister, pour votre accueil, ce que fiable veut dire concrètement."
    }
  ],
  "sources": [
    {
      "authors": "Berry",
      "year": "1988",
      "source": "Journal of Retailing"
    }
  ],
  "wordCount": 85,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-05-11-fr.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/les-dimensions-de-la-qualite-de-service",
    "en": "https://www.shr.swiss/blog/les-dimensions-de-la-qualite-de-service-en",
    "de": "https://www.shr.swiss/blog/les-dimensions-de-la-qualite-de-service-de",
    "it": "https://www.shr.swiss/blog/les-dimensions-de-la-qualite-de-service-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/accueil-client/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}