{
  "title": "In Lugano, what kind of feedback really helps people improve?",
  "url": "https://www.shr.swiss/blog/leadership-lugano-feedback-qui-aide-vraiment-a-progresser-en",
  "language": "en",
  "datePublished": "2025-08-28",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Asking managers to give more feedback sounds reasonable. Research suggests looking instead at what that feedback helps people change in their work.",
  "section": "Research",
  "topic": "Executive Leadership",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Avraham N."
    },
    {
      "heading": "Feedback needs a reference point",
      "point": "Edwin A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that personal judgements simply need to be replaced with numerical targets."
    },
    {
      "heading": "What the evidence cannot guarantee",
      "point": "These studies establish neither a universal feedback formula nor an optimal frequency of conversations applicable to every team."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "An exercise to incorporate into the “Leadership d'excellence” programme would be to select a recurring process with traceable rework in a bank, fashion business, trading company or Italian-speaking family SME in Lugano."
    }
  ],
  "sources": [
    {
      "authors": "DeNisi",
      "year": "1996",
      "source": "Psychological Bulletin"
    },
    {
      "authors": "Latham",
      "year": "2002",
      "source": "American Psychologist"
    }
  ],
  "wordCount": 438,
  "image": "https://www.shr.swiss/img/blog-Training-Executive-Leadership-Lugano-leadership-lugano-feedback-qui-aide-vraiment-a-progresser-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/leadership-lugano-feedback-qui-aide-vraiment-a-progresser",
    "en": "https://www.shr.swiss/blog/leadership-lugano-feedback-qui-aide-vraiment-a-progresser-en",
    "de": "https://www.shr.swiss/blog/leadership-lugano-feedback-qui-aide-vraiment-a-progresser-de",
    "it": "https://www.shr.swiss/blog/leadership-lugano-feedback-qui-aide-vraiment-a-progresser-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/leadership-excellence/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}