{
  "title": "Sorridere su comando sfinisce?",
  "url": "https://www.shr.swiss/blog/le-travail-emotionnel-des-metiers-de-service-it",
  "language": "it",
  "datePublished": "2025-09-05",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "In parte autodichiarato.",
  "section": "Ricerca",
  "topic": "Intelligenza emotiva",
  "place": {
    "name": "Friburgo",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "La ricerca",
      "point": "Alicia Grandey (2003, Academy of Management Journal): la recitazione superficiale si associa all'esaurimento.."
    },
    {
      "heading": "Il limite",
      "point": "In parte autodichiarato."
    },
    {
      "heading": "Verifica pratica a Friburgo",
      "point": "Individuare i momenti di emozione recitata e prevedere un recupero."
    }
  ],
  "sources": [
    {
      "authors": "Grandey",
      "year": "2003",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 71,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-09-05-it.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/le-travail-emotionnel-des-metiers-de-service",
    "en": "https://www.shr.swiss/blog/le-travail-emotionnel-des-metiers-de-service-en",
    "de": "https://www.shr.swiss/blog/le-travail-emotionnel-des-metiers-de-service-de",
    "it": "https://www.shr.swiss/blog/le-travail-emotionnel-des-metiers-de-service-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/intelligence-emotionnelle/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}