{
  "title": "Steckt die Emotion an?",
  "url": "https://www.shr.swiss/blog/la-contagion-emotionnelle-au-guichet-de",
  "language": "de",
  "datePublished": "2025-05-17",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Ein Kontext; vor Verallgemeinerung prüfen.",
  "section": "Forschung",
  "topic": "Kundenempfang",
  "place": {
    "name": "Genf",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "Die Forschung",
      "point": "Studie: Pugh (2001, AMJ)."
    },
    {
      "heading": "Die Grenze",
      "point": "Ein Kontext; vor Verallgemeinerung prüfen."
    },
    {
      "heading": "Überprüfbare Praxis in Genf",
      "point": "Einen messbaren Indikator festlegen, einen Monat testen, vergleichen."
    }
  ],
  "sources": [
    {
      "authors": "Pugh",
      "year": "2001",
      "source": "AMJ"
    }
  ],
  "wordCount": 53,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-05-17-de.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/la-contagion-emotionnelle-au-guichet",
    "en": "https://www.shr.swiss/blog/la-contagion-emotionnelle-au-guichet-en",
    "de": "https://www.shr.swiss/blog/la-contagion-emotionnelle-au-guichet-de",
    "it": "https://www.shr.swiss/blog/la-contagion-emotionnelle-au-guichet-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/accueil-client/geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}