{
  "title": "AI: who keeps operational rules up to date?",
  "url": "https://www.shr.swiss/blog/ia-qui-tient-a-jour-les-regles-du-metier-en",
  "language": "en",
  "datePublished": "2025-09-29",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An AI assistant may continue to apply a procedure that practice has already outgrown. The management issue is how rules are maintained, not just how they are shared.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Martha Feldman and Brian Pentland (2003, Administrative Science Quarterly) distinguish the general representation of a routine from its actual performances by particular people in particular situations."
    },
    {
      "heading": "How work changes the rule",
      "point": "Martha Feldman (2000, Organization Science) draws on a field study to describe how the outcomes of action can lead organisational members to modify their routines."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that the tool simply needs to be continuously fed with observed practices."
    },
    {
      "heading": "What these studies do not demonstrate",
      "point": "These articles concern organisational routines, not contemporary AI assistants; they measure neither their reliability nor the effect of updating frequency."
    },
    {
      "heading": "A practical check in Sion",
      "point": "In Sion, a team can select a procedure used by its assistant: preparing a hydropower maintenance intervention, arranging a healthcare appointment, receiving grapes during the harvest or providing access information for an Alpine tourism activity."
    }
  ],
  "sources": [
    {
      "authors": "Pentland",
      "year": "2003",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Feldman",
      "year": "2000",
      "source": "Organization Science"
    }
  ],
  "wordCount": 457,
  "image": "https://www.shr.swiss/img/blog-Training-Managing-In-The-Age-Of-Artificial-Intelligence-Sion-ia-qui-tient-a-jour-les-regles-du-metier-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-qui-tient-a-jour-les-regles-du-metier",
    "en": "https://www.shr.swiss/blog/ia-qui-tient-a-jour-les-regles-du-metier-en",
    "de": "https://www.shr.swiss/blog/ia-qui-tient-a-jour-les-regles-du-metier-de",
    "it": "https://www.shr.swiss/blog/ia-qui-tient-a-jour-les-regles-du-metier-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}