{
  "title": "AI: making decisions contestable, not merely explaining them",
  "url": "https://www.shr.swiss/blog/ia-organiser-la-contestation-des-decisions-a-berne-en",
  "language": "en",
  "datePublished": "2025-06-10",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Explaining an AI-assisted decision does not necessarily enable someone to challenge it. Research on organisational justice suggests that these are distinct requirements.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "E."
    },
    {
      "heading": "Explanation and contestability: two distinct dimensions",
      "point": "Jason A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that adding a challenge form is enough to make an AI-assisted decision fairer."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These articles examine fairness judgments and their measurement, not appeals against decisions made with generative AI."
    },
    {
      "heading": "A practical check in Berne",
      "point": "Within SHR's “[Managing in the Age of Artificial Intelligence](/formation-manager-ere-ia-berne)” programme, one exercise is to select a category of AI-assisted decisions in Berne: routing requests in the federal administration, administrative responses in public health, handling telecoms complaints or compliance decisions in precision manufacturing."
    }
  ],
  "sources": [
    {
      "authors": "Earley",
      "year": "1990",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Colquitt",
      "year": "2001",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 436,
  "image": "https://www.shr.swiss/img/blog-Training-Managing-In-The-Age-Of-Artificial-Intelligence-Bern-ia-organiser-la-contestation-des-decisions-a-berne-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-organiser-la-contestation-des-decisions-a-berne",
    "en": "https://www.shr.swiss/blog/ia-organiser-la-contestation-des-decisions-a-berne-en",
    "de": "https://www.shr.swiss/blog/ia-organiser-la-contestation-des-decisions-a-berne-de",
    "it": "https://www.shr.swiss/blog/ia-organiser-la-contestation-des-decisions-a-berne-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-manager-ere-ia-berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}