{
  "title": "AI on the job: does a well-written procedure describe the work as it is done?",
  "url": "https://www.shr.swiss/blog/ia-on-the-job-une-procedure-bien-redigee-decrit-elle-le-travail-reel-en",
  "language": "en",
  "datePublished": "2026-05-22",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Generative AI makes procedures easier to draft. Research on work practices nevertheless suggests distinguishing a coherent document from an operationally sufficient description.",
  "section": "Research",
  "topic": "AI on the Job",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "John Seely Brown and Paul Duguid (1991, Organization Science) draw on research into work practices to show that formal descriptions of work can leave out essential elements of how it is accomplished."
    },
    {
      "heading": "A routine is more than its description",
      "point": "Martha S."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that procedures are useless or that local practices should always take precedence."
    },
    {
      "heading": "What these studies do not establish",
      "point": "These articles do not address generative AI or measure the reliability of procedures it has produced."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "As part of SHR’s “IA on the job” programme, a Neuchâtel team working in microtechnology, watchmaking or precision microelectronics could test this point on a draft dimensional inspection instruction, without changing the approved procedure."
    }
  ],
  "sources": [
    {
      "authors": "Duguid",
      "year": "1991",
      "source": "Organization Science"
    },
    {
      "authors": "Pentland",
      "year": "2003",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 399,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-05-22-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-on-the-job-une-procedure-bien-redigee-decrit-elle-le-travail-reel",
    "en": "https://www.shr.swiss/blog/ia-on-the-job-une-procedure-bien-redigee-decrit-elle-le-travail-reel-en",
    "de": "https://www.shr.swiss/blog/ia-on-the-job-une-procedure-bien-redigee-decrit-elle-le-travail-reel-de",
    "it": "https://www.shr.swiss/blog/ia-on-the-job-une-procedure-bien-redigee-decrit-elle-le-travail-reel-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/ia-on-the-job/neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}