{
  "title": "AI on the job: is one mistake enough to rule out a tool?",
  "url": "https://www.shr.swiss/blog/ia-on-the-job-une-erreur-suffit-elle-a-disqualifier-un-outil-en",
  "language": "en",
  "datePublished": "2026-07-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A visible mistake can turn users away from an otherwise useful tool. Yet the literature does not describe a general distrust of algorithms.",
  "section": "Research",
  "topic": "AI on the Job",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Berkeley Dietvorst, Joseph Simmons and Cade Massey (2015, Journal of Experimental Psychology: General) show, in forecasting experiments, that participants may avoid an algorithm after seeing it make mistakes, even when it outperforms the human forecaster."
    },
    {
      "heading": "A preference that can also favour the algorithm",
      "point": "Jennifer Logg, Julia Minson and Don Moore (2019, Organizational Behavior and Human Decision Processes) show, across several estimation experiments, that participants give advice more weight when they believe it comes from an algorithm rather than a person."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that teams should be taught to tolerate AI errors to encourage adoption."
    },
    {
      "heading": "What these findings cannot decide",
      "point": "These studies concern judgements and forecasts in experimental settings, not the sustained deployment of generative assistants within an organisation."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "In an SHR “IA on the job” workshop in Lausanne, we propose an exercise for teams from medtech, higher education, international sport and the Lake Geneva region's scale-ups, using a fictional administrative case without sensitive data."
    }
  ],
  "sources": [
    {
      "authors": "Massey",
      "year": "2015",
      "source": "Journal of Experimental Psychology: General"
    },
    {
      "authors": "Moore",
      "year": "2019",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 432,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-07-01-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-on-the-job-une-erreur-suffit-elle-a-disqualifier-un-outil",
    "en": "https://www.shr.swiss/blog/ia-on-the-job-une-erreur-suffit-elle-a-disqualifier-un-outil-en",
    "de": "https://www.shr.swiss/blog/ia-on-the-job-une-erreur-suffit-elle-a-disqualifier-un-outil-de",
    "it": "https://www.shr.swiss/blog/ia-on-the-job-une-erreur-suffit-elle-a-disqualifier-un-outil-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/ia-on-the-job/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}