{
  "title": "AI on the job: an available answer is no substitute for identifiable expertise",
  "url": "https://www.shr.swiss/blog/ia-on-the-job-savoir-qui-sait-quoi-a-lugano-en",
  "language": "en",
  "datePublished": "2026-07-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "AI makes answers easier to access. Research on collective memory points to another capability worth examining: knowing who has the expertise needed to validate them.",
  "section": "Research",
  "topic": "AI on the Job",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Kyle Lewis (2003, Journal of Applied Psychology) developed and validated a measure of transactive memory systems in work teams."
    },
    {
      "heading": "The mechanism: also learning who knows what",
      "point": "Diane Wei Liang, Richard Moreland and Linda Argote (1995, Personality and Social Psychology Bulletin) compared group training with individual training before a group assembly task."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that an AI assistant necessarily weakens this mutual knowledge."
    },
    {
      "heading": "The limits of the evidence and current practice",
      "point": "An assembly experiment and the validation of a team-level measure do not establish the effects of an AI assistant in a bank or a fashion business."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "For an SHR “AI on the job” workshop in Lugano, we propose using fictional cases written in Italian: a banking documentation exception, a material specification in fashion, a delivery term in trading or delegated decision-making in an Italian-speaking family SME."
    }
  ],
  "sources": [
    {
      "authors": "Lewis",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Argote",
      "year": "1995",
      "source": "Personality and Social Psychology Bulletin"
    }
  ],
  "wordCount": 437,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-07-21-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-on-the-job-savoir-qui-sait-quoi-a-lugano",
    "en": "https://www.shr.swiss/blog/ia-on-the-job-savoir-qui-sait-quoi-a-lugano-en",
    "de": "https://www.shr.swiss/blog/ia-on-the-job-savoir-qui-sait-quoi-a-lugano-de",
    "it": "https://www.shr.swiss/blog/ia-on-the-job-savoir-qui-sait-quoi-a-lugano-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/ia-on-the-job/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}