{
  "title": "IA on the job: does rephrasing a disagreement resolve it?",
  "url": "https://www.shr.swiss/blog/ia-on-the-job-reformuler-un-desaccord-suffit-il-a-le-resoudre-en",
  "language": "en",
  "datePublished": "2026-04-04",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant can make an exchange less abrupt. It does not necessarily make the positions more compatible.",
  "section": "Research",
  "topic": "AI on the Job",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Karen A."
    },
    {
      "heading": "Technical disagreement does not always stay technical",
      "point": "Carsten K."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that AI which removes accusatory wording necessarily improves cooperation."
    },
    {
      "heading": "What current practice does not measure",
      "point": "Assessing a reformulation solely by its tone measures the apparent quality of the exchange, not how the problem is addressed."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "In an « IA on the job » workshop in Neuchâtel, a role-play could start with a disagreement over batch release, adapted to microtechnology, watchmaking or precision microelectronics."
    }
  ],
  "sources": [
    {
      "authors": "Jehn",
      "year": "1995",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Weingart",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 423,
  "image": "https://www.shr.swiss/img/blog-Training-AI-On-The-Job-Neuchatel-ia-on-the-job-reformuler-un-desaccord-suffit-il-a-le-resoudre-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-on-the-job-reformuler-un-desaccord-suffit-il-a-le-resoudre",
    "en": "https://www.shr.swiss/blog/ia-on-the-job-reformuler-un-desaccord-suffit-il-a-le-resoudre-en",
    "de": "https://www.shr.swiss/blog/ia-on-the-job-reformuler-un-desaccord-suffit-il-a-le-resoudre-de",
    "it": "https://www.shr.swiss/blog/ia-on-the-job-reformuler-un-desaccord-suffit-il-a-le-resoudre-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/ia-on-the-job/neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}