{
  "title": "AI on the job: understanding a process or recognising its explanation?",
  "url": "https://www.shr.swiss/blog/ia-on-the-job-comprendre-un-processus-ou-reconnaitre-son-explication-en",
  "language": "en",
  "datePublished": "2025-07-13",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A clear explanation can create a feeling of mastering a process. It does not establish that someone can handle a case that departs from the usual sequence.",
  "section": "Research",
  "topic": "AI on the Job",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Leonid Rozenblit and Frank Keil (2002, Cognitive Science) show that people overestimate their understanding of mechanisms and revise their assessments when asked to produce a detailed explanation."
    },
    {
      "heading": "Access to explanations can distort self-assessment",
      "point": "Matthew Fisher, Mariel K."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that employees should be asked to explain everything without assistance before being entrusted with a process."
    },
    {
      "heading": "What the evidence cannot guarantee",
      "point": "These studies assess neither mastery of financial procedures nor the effects of workplace training in generative AI."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "As part of SHR's IA on the job programme, a relevant exercise for financial services, insurance, tech and the European headquarters of international groups in Zurich would be to select a non-sensitive internal process and prepare a routine case and an exception case with its business owner."
    }
  ],
  "sources": [
    {
      "authors": "Keil",
      "year": "2002",
      "source": "Cognitive Science"
    },
    {
      "authors": "Keil",
      "year": "2015",
      "source": "Journal of Experimental Psychology: General"
    }
  ],
  "wordCount": 458,
  "image": "https://www.shr.swiss/img/blog-Training-AI-On-The-Job-Zurich-ia-on-the-job-comprendre-un-processus-ou-reconnaitre-son-explication-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-on-the-job-comprendre-un-processus-ou-reconnaitre-son-explication",
    "en": "https://www.shr.swiss/blog/ia-on-the-job-comprendre-un-processus-ou-reconnaitre-son-explication-en",
    "de": "https://www.shr.swiss/blog/ia-on-the-job-comprendre-un-processus-ou-reconnaitre-son-explication-de",
    "it": "https://www.shr.swiss/blog/ia-on-the-job-comprendre-un-processus-ou-reconnaitre-son-explication-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-ia-on-the-job-zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}