{
  "title": "IA on the job: finding a cause or confirming a diagnosis?",
  "url": "https://www.shr.swiss/blog/ia-on-the-job-chercher-une-cause-ou-confirmer-un-diagnostic-en",
  "language": "en",
  "datePublished": "2026-03-11",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Asking AI why an incident happened may already steer the investigation. The management question concerns the checks that its explanation leads people to undertake.",
  "section": "Research",
  "topic": "AI on the Job",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Peter Cathcart Wason (1960, Quarterly Journal of Experimental Psychology) studied how participants discover a rule using sequences of numbers."
    },
    {
      "heading": "An explanation that shapes the search",
      "point": "Raymond Scott Nickerson (1998, Review of General Psychology) reviews research on the tendency to seek or interpret available evidence in favour of an existing belief or hypothesis."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that simply asking the assistant for a list of alternative causes is sufficient."
    },
    {
      "heading": "What these studies do not demonstrate",
      "point": "These publications do not examine generative assistants and do not demonstrate that using them systematically reinforces confirmation bias."
    },
    {
      "heading": "A practical check in Fribourg",
      "point": "At a food-processing company within Fribourg’s bilingual industrial community, a programme exercise could examine anonymised quality deviations, potentially involving a partner from the local university hub to discuss the protocol."
    }
  ],
  "sources": [
    {
      "authors": "Wason",
      "year": "1960",
      "source": "Quarterly Journal of Experimental Psychology"
    },
    {
      "authors": "Nickerson",
      "year": "1998",
      "source": "Review of General Psychology"
    }
  ],
  "wordCount": 422,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-03-11-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-on-the-job-chercher-une-cause-ou-confirmer-un-diagnostic",
    "en": "https://www.shr.swiss/blog/ia-on-the-job-chercher-une-cause-ou-confirmer-un-diagnostic-en",
    "de": "https://www.shr.swiss/blog/ia-on-the-job-chercher-une-cause-ou-confirmer-un-diagnostic-de",
    "it": "https://www.shr.swiss/blog/ia-on-the-job-chercher-une-cause-ou-confirmer-un-diagnostic-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/ia-on-the-job/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}