{
  "title": "Does deploying the same AI harmonise working practices?",
  "url": "https://www.shr.swiss/blog/ia-meme-outil-pratiques-manageriales-differentes-en",
  "language": "en",
  "datePublished": "2025-12-20",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A shared tool does not necessarily produce a shared way of working. Research on technology in organisations encourages a distinction between technical deployment and the rules people actually follow.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Wanda J."
    },
    {
      "heading": "The mechanism: teams appropriate the rules",
      "point": "Gerardine DeSanctis and Marshall Scott Poole (1994, Organization Science) distinguish the structures offered by a technology from the ways groups appropriate them."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that every department should be required to use the tool identically."
    },
    {
      "heading": "What these studies cannot establish",
      "point": "These articles predate generative AI and primarily offer analytical frameworks, not a measurement of the effectiveness of today’s assistants."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "Within SHR — Swiss Human Resources’ programme « Manager à l'ère de l'intelligence artificielle », a proposed exercise in Lugano examines the same operation, such as preparing a customer response, in teams working in banking, fashion, trading or Italian-speaking family SMEs."
    }
  ],
  "sources": [
    {
      "authors": "Orlikowski",
      "year": "1992",
      "source": "Organization Science"
    },
    {
      "authors": "Poole",
      "year": "1994",
      "source": "Organization Science"
    }
  ],
  "wordCount": 432,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-12-20-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-meme-outil-pratiques-manageriales-differentes",
    "en": "https://www.shr.swiss/blog/ia-meme-outil-pratiques-manageriales-differentes-en",
    "de": "https://www.shr.swiss/blog/ia-meme-outil-pratiques-manageriales-differentes-de",
    "it": "https://www.shr.swiss/blog/ia-meme-outil-pratiques-manageriales-differentes-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}