{
  "title": "When AI becomes unavailable: who keeps the work going?",
  "url": "https://www.shr.swiss/blog/ia-indisponible-organiser-la-continuite-du-travail-en",
  "language": "en",
  "datePublished": "2025-10-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An AI tool can become indispensable without its availability being guaranteed. Managers then face a question of continuity that is rarely put to the test.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Susan Leigh Star and Karen Ruhleder (1996, Information Systems Research), drawing on a study of scientific computing infrastructure, show that infrastructure develops through its relationship with existing practices, conventions and resources."
    },
    {
      "heading": "An outage can also disrupt roles",
      "point": "Karl E."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that a manual procedure must be retained for every use of AI."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These studies do not concern generative AI and do not measure the effectiveness of a continuity plan when it becomes unavailable."
    },
    {
      "heading": "A practical check in Sion",
      "point": "In Sion, an exercise using fictional cases could involve a hydropower maintenance request, a healthcare administrative schedule, a wine order or an Alpine tourism booking enquiry."
    }
  ],
  "sources": [
    {
      "authors": "Ruhleder",
      "year": "1996",
      "source": "Information Systems Research"
    },
    {
      "authors": "Weick",
      "year": "1993",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 431,
  "image": "https://www.shr.swiss/img/blog-Training-Managing-In-The-Age-Of-Artificial-Intelligence-Sion-ia-indisponible-organiser-la-continuite-du-travail-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-indisponible-organiser-la-continuite-du-travail",
    "en": "https://www.shr.swiss/blog/ia-indisponible-organiser-la-continuite-du-travail-en",
    "de": "https://www.shr.swiss/blog/ia-indisponible-organiser-la-continuite-du-travail-de",
    "it": "https://www.shr.swiss/blog/ia-indisponible-organiser-la-continuite-du-travail-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}