{
  "title": "AI and collective memory: does the team still know who knows what?",
  "url": "https://www.shr.swiss/blog/ia-et-memoire-collective-savoir-qui-sait-encore-en",
  "language": "en",
  "datePublished": "2026-02-12",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Immediate access to an answer does not guarantee that knowledge circulates. Managers also need to preserve awareness of the expertise available within their teams.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Kyle Lewis (2003, Journal of Applied Psychology) developed and validated a measure of transactive memory systems in teams."
    },
    {
      "heading": "Remembering information or remembering where to find it",
      "point": "Betsy Sparrow, Jenny Liu and Daniel M."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that consulting AI necessarily impoverishes collective knowledge."
    },
    {
      "heading": "What common usage metrics do not measure",
      "point": "Counting queries or retrieved documents does not establish whether employees can still identify internal expertise."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "As part of SHR’s programme « Manager à l'ère de l'intelligence artificielle », a team in Lugano can compare its ability to identify the relevant internal contact for equivalent business situations, presented in Italian, before and after a defined period of use."
    }
  ],
  "sources": [
    {
      "authors": "Lewis",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Wegner",
      "year": "2011",
      "source": "Science"
    }
  ],
  "wordCount": 427,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-02-12-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-et-memoire-collective-savoir-qui-sait-encore",
    "en": "https://www.shr.swiss/blog/ia-et-memoire-collective-savoir-qui-sait-encore-en",
    "de": "https://www.shr.swiss/blog/ia-et-memoire-collective-savoir-qui-sait-encore-de",
    "it": "https://www.shr.swiss/blog/ia-et-memoire-collective-savoir-qui-sait-encore-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}