{
  "title": "Does AI Really Reduce Mental Workload?",
  "url": "https://www.shr.swiss/blog/ia-et-charge-mentale-du-manager-en",
  "language": "en",
  "datePublished": "2026-01-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A single sector, customer support, measured over a few months.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Brynjolfsson, Li & Raymond (2023, NBER) observe that an AI assistant primarily increases the productivity of less experienced workers.."
    },
    {
      "heading": "The Limitation",
      "point": "A single sector, customer support, measured over a few months.."
    },
    {
      "heading": "The Nuance",
      "point": "The gains are concentrated where expertise is lacking; experts gain little, sometimes nothing."
    },
    {
      "heading": "Practical Implication, Testable in Bern",
      "point": "Reserve the AI assistant for tasks in which the team has the least expertise and measure the time saved."
    }
  ],
  "sources": [
    {
      "authors": "Raymond",
      "year": "2023",
      "source": "NBER"
    }
  ],
  "wordCount": 112,
  "image": "https://www.shr.swiss/img/blog-Training-Managing-In-The-Age-Of-Artificial-Intelligence-Bern-ia-et-charge-mentale-du-manager-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-et-charge-mentale-du-manager",
    "en": "https://www.shr.swiss/blog/ia-et-charge-mentale-du-manager-en",
    "de": "https://www.shr.swiss/blog/ia-et-charge-mentale-du-manager-de",
    "it": "https://www.shr.swiss/blog/ia-et-charge-mentale-du-manager-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}