{
  "title": "AI errors: can employees really speak up?",
  "url": "https://www.shr.swiss/blog/ia-comment-faire-remonter-les-erreurs-a-zurich-en",
  "language": "en",
  "datePublished": "2026-03-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Deploying AI does not guarantee that its errors will be reported. Research on psychological safety suggests examining the manager’s response, rather than merely the existence of a reporting channel.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) identifies an association between team psychological safety and learning behaviour."
    },
    {
      "heading": "Managerial openness, beyond words",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that encouraging everyone to speak up is enough to bring AI errors under better control."
    },
    {
      "heading": "What the evidence cannot establish",
      "point": "These studies do not examine generative AI and cannot quantify the effect of a reporting process in a Zurich-based company."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "For a Zurich-based team in financial services, insurance, tech or a European headquarters, one practical application of the SHR programme is to test a register of reported AI errors for four weeks, without copying confidential data into it."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 404,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-03-01-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ia-comment-faire-remonter-les-erreurs-a-zurich",
    "en": "https://www.shr.swiss/blog/ia-comment-faire-remonter-les-erreurs-a-zurich-en",
    "de": "https://www.shr.swiss/blog/ia-comment-faire-remonter-les-erreurs-a-zurich-de",
    "it": "https://www.shr.swiss/blog/ia-comment-faire-remonter-les-erreurs-a-zurich-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}