{
  "title": "AI agent hallucinations: designing for verification",
  "url": "https://www.shr.swiss/blog/hallucinations-des-agents-ia-concevoir-pour-la-verification-en",
  "language": "en",
  "datePublished": "2026-09-08",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Language models can state falsehoods confidently. Trust research shows how to account for this from the design stage.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "A recognised phenomenon",
      "point": "Ziwei Ji and co-authors (2023, ACM Computing Surveys) review work on 'hallucinations' in text generation: content unsupported by sources or factually wrong."
    },
    {
      "heading": "Calibrated trust",
      "point": "John Lee and Katrina See (2004, Human Factors) propose appropriate trust: it should match the system's real capabilities."
    },
    {
      "heading": "What this implies",
      "point": "A convincing agent hides its errors better than a clumsy one."
    },
    {
      "heading": "The limit of common practice",
      "point": "No-code assistants often display answers without sources, leaving users no quick way to check.."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "Require the agent to cite the internal document behind each factual claim, then audit twenty random answers."
    }
  ],
  "sources": [
    {
      "authors": "See",
      "year": "2004",
      "source": "Human Factors"
    }
  ],
  "wordCount": 171,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-09-08-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/hallucinations-des-agents-ia-concevoir-pour-la-verification",
    "en": "https://www.shr.swiss/blog/hallucinations-des-agents-ia-concevoir-pour-la-verification-en",
    "de": "https://www.shr.swiss/blog/hallucinations-des-agents-ia-concevoir-pour-la-verification-de",
    "it": "https://www.shr.swiss/blog/hallucinations-des-agents-ia-concevoir-pour-la-verification-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}