{
  "title": "Time management: should you reply as quickly as everyone else?",
  "url": "https://www.shr.swiss/blog/gestion-du-temps-faut-il-repondre-aussi-vite-que-les-autres-en",
  "language": "en",
  "datePublished": "2026-03-17",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Replying quickly can become an obligation without anyone ever requesting it. Research on social norms encourages us to distinguish visible behaviour from actual expectations.",
  "section": "Research",
  "topic": "Time Management & Prioritisation",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Robert B."
    },
    {
      "heading": "When people misread one another’s expectations",
      "point": "Deborah A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that simply allowing slower replies would solve the problem."
    },
    {
      "heading": "What the evidence cannot decide",
      "point": "These studies concern neither workplace messaging nor businesses in Ticino, so they do not measure how much time clarifying expectations might recover."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "Within SHR’s “[Time Management & Prioritisation](/formation/gestion-du-temps/lugano)” programme, an exercise applicable in Lugano would involve selecting a sample of non-urgent internal requests over two weeks in a bank, fashion business, trading company or Italian-speaking family SME."
    }
  ],
  "sources": [
    {
      "authors": "Kallgren",
      "year": "1990",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Miller",
      "year": "1993",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 448,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-03-17-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-temps-faut-il-repondre-aussi-vite-que-les-autres",
    "en": "https://www.shr.swiss/blog/gestion-du-temps-faut-il-repondre-aussi-vite-que-les-autres-en",
    "de": "https://www.shr.swiss/blog/gestion-du-temps-faut-il-repondre-aussi-vite-que-les-autres-de",
    "it": "https://www.shr.swiss/blog/gestion-du-temps-faut-il-repondre-aussi-vite-que-les-autres-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-temps/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}