{
  "title": "Conflict management: should we check the disagreement before seeking a compromise?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-verifier-le-desaccord-avant-le-compromis-en",
  "language": "en",
  "datePublished": "2024-09-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A compromise can seem reasonable while undermining an option both parties preferred. Research suggests checking preferences before allocating concessions.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Leigh Thompson and Reid Hastie (1990, Organizational Behavior and Human Decision Processes) show, in experimental negotiations, that participants do not always recognise compatible interests and overestimate the opposition between their preferences."
    },
    {
      "heading": "Compromise can create a loss for both sides",
      "point": "Leigh Thompson and Dennis Hrebec (1996, Psychological Bulletin) examine agreements in which the parties settle on an outcome that is worse for each than another available alternative."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that every conflict conceals an agreement that simply needs uncovering."
    },
    {
      "heading": "What the evidence does not guarantee",
      "point": "An experimental negotiation allows researchers to compare predefined preferences; in an organisation, preferences may change and remain partly confidential."
    },
    {
      "heading": "A practical check in Berne",
      "point": "Within SHR — Swiss Human Resources' « Gestion du conflit » programme, an exercise applicable in Berne consists of breaking a case into separate issues: an approval workflow in the federal administration, scheduling in public health, a maintenance window in telecommunications or quality control in precision manufacturing."
    }
  ],
  "sources": [
    {
      "authors": "Hastie",
      "year": "1990",
      "source": "Organizational Behavior and Human Decision Processes"
    },
    {
      "authors": "Hrebec",
      "year": "1996",
      "source": "Psychological Bulletin"
    }
  ],
  "wordCount": 432,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Bern-gestion-du-conflit-verifier-le-desaccord-avant-le-compromis-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-verifier-le-desaccord-avant-le-compromis",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-verifier-le-desaccord-avant-le-compromis-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-verifier-le-desaccord-avant-le-compromis-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-verifier-le-desaccord-avant-le-compromis-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-gestion-du-conflit-berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}