{
  "title": "Conflict management: does an ultimatum help resolve a dispute?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-un-ultimatum-facilite-t-il-la-resolution-en",
  "language": "en",
  "datePublished": "2024-08-30",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Closing down discussion can feel like regaining control. Research on reactance suggests distinguishing a clear requirement from a threat to the freedom to respond.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "James Price Dillard and Lijiang Shen (2005, Communication Monographs) studied reactance in persuasive health communication."
    },
    {
      "heading": "Resistance involves more than emotion",
      "point": "Stephen A."
    },
    {
      "heading": "The hasty conclusion",
      "point": "It would be too quick to conclude that every option should always remain open."
    },
    {
      "heading": "The limits of applying these findings at work",
      "point": "This research concerns persuasion and reactance, not industrial disputes in Neuchâtel."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "As part of SHR's “[Conflict Management](/formation-gestion-du-conflit-neuchatel)” programme, an exercise to test in a Neuchâtel microtechnology, watchmaking or precision microelectronics company is to separate, for each disagreement about reworking a batch, the non-negotiable quality requirement from the implementation options genuinely open to discussion."
    }
  ],
  "sources": [
    {
      "authors": "Shen",
      "year": "2005",
      "source": "Communication Monographs"
    },
    {
      "authors": "Rains",
      "year": "2013",
      "source": "Human Communication Research"
    }
  ],
  "wordCount": 404,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Neuchatel-gestion-du-conflit-un-ultimatum-facilite-t-il-la-resolution-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-un-ultimatum-facilite-t-il-la-resolution",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-un-ultimatum-facilite-t-il-la-resolution-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-un-ultimatum-facilite-t-il-la-resolution-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-un-ultimatum-facilite-t-il-la-resolution-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-gestion-du-conflit-neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}