{
  "title": "Conflict management: does a signed agreement mean a conflict is resolved?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-un-accord-signe-est-il-un-conflit-regle-en",
  "language": "en",
  "datePublished": "2025-07-18",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Reaching an agreement does not fully reveal what it leaves behind. Negotiation research suggests distinguishing the outcome achieved from the parties' experience of reaching it.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Jared R."
    },
    {
      "heading": "What the experience of reaching agreement may predict",
      "point": "Jared R."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that a good resolution must leave everyone satisfied."
    },
    {
      "heading": "What the evidence cannot establish",
      "point": "This research concerns negotiation rather than the full range of organisational conflicts; a job offer negotiation does not reproduce an enduring dispute between interdependent colleagues."
    },
    {
      "heading": "A practical check in Berne",
      "point": "In Berne, SHR's “Gestion du conflit” programme could introduce agreement follow-up tailored to resource disputes in the federal administration, the organisation of a public health service, telecoms interfaces or production priorities in precision manufacturing."
    }
  ],
  "sources": [
    {
      "authors": "Xu",
      "year": "2006",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Eisenkraft",
      "year": "2009",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 436,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Bern-gestion-du-conflit-un-accord-signe-est-il-un-conflit-regle-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-un-accord-signe-est-il-un-conflit-regle",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-un-accord-signe-est-il-un-conflit-regle-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-un-accord-signe-est-il-un-conflit-regle-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-un-accord-signe-est-il-un-conflit-regle-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}