{
  "title": "Conflict management: do we overestimate disagreement?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-surestimer-le-desaccord-en",
  "language": "en",
  "datePublished": "2025-11-10",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "The positions we attribute to others can be further from our own than their actual positions. Managing conflict also means checking that gap.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Robert J."
    },
    {
      "heading": "When opposing interests become an assumption",
      "point": "Leigh Thompson and Reid Hastie (1990, Organizational Behavior and Human Decision Processes) show that negotiators can enter an exchange with inaccurate judgements about the other party's interests, notably by assuming opposition where compatibility exists."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that conflict disappears as soon as the parties understand each other better."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These studies examine controversies and negotiation settings that do not reproduce all the constraints of a workplace team."
    },
    {
      "heading": "A practical check in Sion",
      "point": "As part of the “Gestion du conflit” programme at SHR — Swiss Human Resources, an exercise in Sion could address a scheduling disagreement in hydropower, healthcare, viticulture or alpine tourism."
    }
  ],
  "sources": [
    {
      "authors": "Ross",
      "year": "1995",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Hastie",
      "year": "1990",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 433,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Sion-gestion-du-conflit-surestimer-le-desaccord-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-surestimer-le-desaccord",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-surestimer-le-desaccord-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-surestimer-le-desaccord-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-surestimer-le-desaccord-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}