{
  "title": "Conflict management: can contact between departments reduce prejudice?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-se-rencontrer-entre-services-reduit-il-les-prejuges-en",
  "language": "en",
  "datePublished": "2025-05-13",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Increasing contact between departments seems an obvious response to tensions. Research calls for a distinction between contact itself, its conditions and what it can actually change.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Thomas F."
    },
    {
      "heading": "Contact does more than convey information",
      "point": "Thomas F."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that departments in conflict simply need to meet more often."
    },
    {
      "heading": "What these data do not demonstrate",
      "point": "These studies concern intergroup prejudice, not conflict resolution in precision manufacturing firms directly."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "In a Neuchâtel microtechnology, watchmaking or precision microelectronics company, an exercise within SHR's “Gestion du conflit” programme could take the form of reciprocal observation between manufacturing engineering and quality, using a closed case with no implications for individual appraisal."
    }
  ],
  "sources": [
    {
      "authors": "Tropp",
      "year": "2006",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Tropp",
      "year": "2008",
      "source": "European Journal of Social Psychology"
    }
  ],
  "wordCount": 398,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Neuchatel-gestion-du-conflit-se-rencontrer-entre-services-reduit-il-les-prejuges-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-se-rencontrer-entre-services-reduit-il-les-prejuges",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-se-rencontrer-entre-services-reduit-il-les-prejuges-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-se-rencontrer-entre-services-reduit-il-les-prejuges-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-se-rencontrer-entre-services-reduit-il-les-prejuges-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-gestion-du-conflit-neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}