{
  "title": "Conflict management: is gathering information enough?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-recueillir-des-informations-suffit-il-en",
  "language": "en",
  "datePublished": "2025-06-04",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Asking the parties to clarify their constraints seems reasonable. But that information must also be allowed to change how the conflict is understood.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Leigh Thompson (1991, Journal of Experimental Social Psychology) experimentally examines information seeking and information provision in negotiation."
    },
    {
      "heading": "Receiving information does not mean revising a judgement",
      "point": "Carsten K."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that requiring each party to explain everything is enough to unblock a conflict."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These findings come from experimental negotiation settings and do not directly validate a workplace [conflict management](/formation-gestion-du-conflit-zurich) protocol."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "Within SHR's « Gestion du conflit » programme, an exercise suitable for financial services, insurance, tech and the European headquarters of international groups in Zurich would involve recording, before the discussion, one assumption about the other party's main constraint and what might prompt its revision."
    }
  ],
  "sources": [
    {
      "authors": "Thompson",
      "year": "1991",
      "source": "Journal of Experimental Social Psychology"
    },
    {
      "authors": "Steinel",
      "year": "2000",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 379,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Zurich-gestion-du-conflit-recueillir-des-informations-suffit-il-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-recueillir-des-informations-suffit-il",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-recueillir-des-informations-suffit-il-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-recueillir-des-informations-suffit-il-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-recueillir-des-informations-suffit-il-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-gestion-du-conflit-zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}