{
  "title": "Conflict management: why can the same evidence lead to opposite conclusions?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-meme-dossier-conclusions-opposees-zurich-en",
  "language": "en",
  "datePublished": "2025-03-30",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Sharing the same information does not guarantee a shared reading of a dispute. The interests at stake can shape what each party sincerely considers a fair outcome.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Linda Babcock and George Loewenstein (1997, Journal of Economic Perspectives) synthesise experimental research on self-serving biases in bargaining."
    },
    {
      "heading": "The other party's outcome enters the calculation",
      "point": "George Loewenstein, Leigh Thompson and Max H."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that any claim benefiting its author is biased."
    },
    {
      "heading": "What shared evidence does not resolve",
      "point": "Experimental settings offer a degree of control generally unavailable in organisational conflicts: participants can receive strictly comparable information."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "Within SHR's [conflict management](/formation-gestion-du-conflit-zurich) programme, an exercise could address the allocation of a resource between commercial, risk and technology functions in Zurich's financial services, insurance, tech businesses or European headquarters of international groups."
    }
  ],
  "sources": [
    {
      "authors": "Loewenstein",
      "year": "1997",
      "source": "Journal of Economic Perspectives"
    },
    {
      "authors": "Bazerman",
      "year": "1989",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 432,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Zurich-gestion-du-conflit-meme-dossier-conclusions-opposees-zurich-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-meme-dossier-conclusions-opposees-zurich",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-meme-dossier-conclusions-opposees-zurich-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-meme-dossier-conclusions-opposees-zurich-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-meme-dossier-conclusions-opposees-zurich-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-gestion-du-conflit-zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}